In designing customer service surveys we must determine the various customer service segments and determine which feedback mechanism will work best with the specific segment. Since one size does not fit all!
It is also important to take some time in determining the customer service survey objectives. This will help in structuring the questions to be asked.
Dane King
Chartered Marketer
Read the motivational article written by Dane King,President of Stratking Advisory Services and posted on Stratking Professionals Lifestyle Hub in Linkedin:
http://www.linkedin.com/groups/Persistence-pays-off-4428515.S.224364056?qid=c057fd46-d26c-4a78-95e0-cd46af0a76b1&goback=%2Egmp_4428515
Professionals who chose me to work with them, did so because they value the broad perspective of having a Certified Management Accountant,Chartered Marketer and Financial Advisor all bundled in one, who can look at and advise on their personal and/or business balance sheet,then help them implement strategies.
Dane King, President – Stratking Advisory Services Inc. www.stratking.org
Fear can paralyze you into inaction – step forward in faith!
Fear can paralyze you if you let it, if you dwell on it or allow someone to put you in a position of fear. Do not allow yourself to be a slave of your mind or a slave to another man’s influence.
You are in control of your thoughts and your actions.
The remedy…boldly go where you have not gone before! Step forward in faith! Place your hands to the plough handle, move forward and do not look back!
Use the vision of the promising future ahead of you and that which was promised by your fathers and the almighty to break away from the chains of financial and career paralysis.
Commit to doing that which you have to do to break free. After you have started the journey, you would then say, I was successful, not only did I take risk by moving forward with my plan, but I also overcame fear. Be strong and of good courage!
Remember, nothing ventured, nothing gained!
Take that step forward in faith and overcome fear and become free indeed.
Have a great day!
Dane King
President of Stratking Advisory Services – the full service firm for professionals and professionally owned small businesses.
Take your business to the next level with a professionally prepared Business Plan from Stratking Advisory Services
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http://www.stratkingsmallbusiness.com/Business-Plans.html
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Thinking of starting a website?
Think strategically, then tactically!
A website is a communication tool to execute your marketing objectives.
Technically, I would do a marketing plan and promotional plan before putting up a website. The website is a tool to execute your marketing strategy.
Secondly, I would ask myself, what am I trying to achieve with the website? This would drive most of your decisions thereafter.
Then comes the content, which reconciles with what you indicated in your marketing communications plan.
Lastly, it is not only how it looks, but whether the website achieves the quantifiable objectives you have set for it in your marketing plan and you are getting the return on investment you planned.
Therefore, do not waste money and time building a Mercedes Bens when you have time and resources just for a Mini! There is much more I can say on this, but these are key.
Best of luck!
Dane King,Chartered Marketer,CMA
Marketing Consultant – Chartered Marketer For Hire