One size does not fit all with customer service surveys!

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One size does not fit all with customer service surveys!

In designing customer service surveys we must determine the various customer service segments and determine which feedback mechanism will work best with the specific segment. Since one size does not fit all!

It is also important to take some time in determining the customer service survey objectives. This will help in structuring the questions to be asked.

Dane King

Chartered Marketer

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